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Warranty Policy
This Warranty Policy explains how warranty coverage may apply to eligible products purchased through Smart Bignaam and the process customers can follow when they experience a genuine warranty-related issue.
⚠️ Important Warranty Information
Warranty is not automatically applicable to every product. Where a product carries a manufacturer, brand, seller or other applicable warranty, the specific warranty terms shown on the product page, invoice or warranty documentation will apply.
1. About This Warranty Policy
This Warranty Policy applies to purchases made through smart.bignaam.com under the Smart Bignaam brand.
Smart Bignaam is operated by BIGNAAM ENTERPRISES.
Warranty availability, duration and conditions may differ depending on the product, manufacturer, brand, seller or warranty provider.
2. Products Covered by Warranty
A product may be covered by warranty only where warranty coverage is specifically provided or stated for that product.
Coverage provided directly by the manufacturer or brand, where applicable.
Coverage provided by the applicable seller or business, where expressly stated.
Coverage based on the warranty terms mentioned with the individual product.
3. Warranty Period
The warranty period, where applicable, will be based on the specific product warranty terms.
Customers should check the product listing, invoice, warranty card or other applicable documentation for the actual warranty period.
4. Warranty Start Date
Unless otherwise specified by the applicable warranty provider, the warranty period may generally be calculated from the date of purchase or invoice.
Specific manufacturer or product terms may provide a different warranty commencement date.
5. What May Be Covered
Subject to the specific product warranty, eligible warranty claims may include genuine manufacturing defects or other issues expressly covered by the applicable warranty.
The final determination of warranty eligibility may depend on inspection, diagnosis and the terms provided by the applicable manufacturer, brand, seller or warranty provider.
6. What Is Generally Not Covered
Unless specifically covered by the applicable warranty, warranty claims may not include issues resulting from:
- Accidental damage.
- Improper use or misuse.
- Negligence.
- Normal wear and tear.
- Unauthorized modification or repair.
- Improper installation.
- Use contrary to product instructions.
- Water, liquid, electrical or environmental damage.
- Cosmetic damage that does not affect functionality.
- Damage caused after delivery by the customer or another party.
7. Warranty Claim Process
If you believe an eligible product has developed a warranty-related issue, contact our customer support team as soon as reasonably possible.
Please provide:
- Order number.
- Customer name.
- Registered phone number or email address.
- Product name.
- Description of the problem.
- Photographs or videos, where relevant.
- Warranty documentation, if available.
8. Inspection & Verification
Warranty claims may be subject to verification or inspection.
We or the applicable warranty provider may request additional information, photographs, videos, product details or other evidence needed to evaluate the claim.
Providing a claim does not automatically mean that warranty coverage has been approved.
9. Repair, Replacement or Other Resolution
Where a warranty claim is approved, the applicable warranty provider may determine the appropriate resolution according to the product warranty terms.
Depending on the circumstances, the resolution may include repair, replacement, service or another remedy permitted by the applicable warranty terms.
The exact remedy may vary from product to product.
10. Manufacturer or Brand Warranty
For products carrying a manufacturer or brand warranty, customers may be required to contact or cooperate with the manufacturer's authorized service centre or warranty provider.
Where required, Smart Bignaam may assist customers in communicating or directing them to the appropriate support process.
11. Warranty Claim Rejection
A warranty claim may be rejected where the issue is outside the applicable warranty terms or where sufficient evidence of an eligible defect cannot be established.
Examples may include unauthorized repairs, accidental damage, misuse, normal wear and tear or expired warranty coverage.
12. Warranty Does Not Replace Return Policy
Warranty coverage and return or refund rights are separate matters and may be governed by different terms.
Customers should review the applicable Return, Refund and Order Cancellation policies for information regarding returns or refunds.
13. Warranty Documents
Customers should retain their invoice, order confirmation, warranty card and other relevant purchase documents where applicable.
These documents may be required to establish purchase details or warranty eligibility.
14. Customer Responsibility
Customers should use products according to the applicable manufacturer instructions and safety guidelines.
- Read product instructions before use.
- Follow recommended operating procedures.
- Use compatible accessories where required.
- Avoid unauthorized repairs or modifications.
- Keep purchase and warranty documents safely.
15. Changes to This Warranty Policy
Smart Bignaam may update this Warranty Policy from time to time to reflect changes in products, warranty arrangements, services or applicable requirements.
The latest version will be published on this page.
🛡 Legal & Business Information
BIGNAAM ENTERPRISES
Proprietorship
23BLRPL8356F1ZQ
Smart Bignaam
smart.bignaam.com
support@bignaam.com
business@bignaam.com
Monday – Saturday
10:00 AM – 7:00 PM IST
India
📩 Need Warranty Assistance?
Please contact us with your order number and details of the product issue. Our team will guide you through the applicable process.
Customer Support
support@bignaam.com
Business Enquiries
business@bignaam.com
💙 We're Here to Support You
Smart Bignaam aims to provide clear warranty information and a transparent support process for eligible products.
Smart Choices. Better Living.
Smart Bignaam
Operated by BIGNAAM ENTERPRISES
GSTIN: 23BLRPL8356F1ZQ